Returns policy

Returns and Refunds Policy

Your satisfaction is our top priority. If something hasn't gone as expected, here's how to manage a return.

Right of Withdrawal

You have 14 calendar days from the receipt of your order to request a return without needing to provide a reason, in accordance with current consumer regulations.

Conditions for Return

• The product must be unused and in its original condition and packaging.
• It must include all its accessories and components.
• Proof of purchase or order number must be provided.

Damaged or Defective Products

If your product arrives damaged or defective, contact us within 14 days of receipt with a photo of the item. We will offer you a cost-free replacement or a full refund.

How to Request a Return

Write to us at [contacto@roikustudio.com] indicating your order number and the reason. We will respond with instructions and the return address.

Return Costs

[INDICATE WHO BEARS THE COST OF THE RETURN: the customer or the store]. In case of a defective product or our error, return shipping costs will be covered by us.

Refunds

Once the return is received and reviewed, we will process the refund within 5 to 10 business days using the same payment method used for the purchase. The time it takes to reflect depends on your bank.